Frequently Asked Questions

A. ORDERING

Q:1 How do I place my order?

Ans: Step 1: Click on the Category of your choice.
Step 2: Click on ADD TO CART.
Step 3: Click on BUY NOW.
Step 4: Click on CHECKOUT where you must complete the details of your order and place your order successfully.
If you have any further questions, you can call our helpdesk at 011-40691456 or chat with us using the Live chat at the bottom of your screen.

Q:2 Can I buy multiple products in single order?

Yes. Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping and COD charges!

Q:3 How do I know that my order is confirmed?

For all Pre-paid orders, once you place your order, your confirmation status will be automatically updated on your Account section. If your chosen mode of payment for that order is Cash on Delivery, you will get an email and SMS on your registered contacts asking you to reply with a ‘YES’ to confirm your order. Once you have confirmed ‘YES’, you will get a confirmation email and SMS on your registered email address and mobile number respectively.

Q:4 Can I leave items in my cart for future purchase?

Yes, you can leave items in your cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.

Q:5 Do I have to have an account to place an order?

No, you are not required to make an account.

However for a better shopping experience you are requested to open an account on our website.

 You can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want so.

Q:6 How do I sign up for a Upakarma Ayurveda account?

All you need to do is provide us with your name, email address, mobile number and a password of your choice.

Q:7 What are the benefits of signing in?

Signing up for an account will give you benefits and give you a superior experience while shopping on Upakarma Ayurveda. Your account allows you to:
1. Track all past and present orders at any time in one place.

Q8: I cannot complete my registration, what do I need to do?

Contact us, detailing the problem you have encountered. You can either email us on contact@upakarma.com or call us on 011-40691456 and our Customer Care will be happy to assist you.

Q:9 Can I place my order over the phone?

Ans: Yes, we are happy to take your order over the telephone. Please contact us on 011-40691456 where our Customer Care will be happy to help you. There may be certain products and promotions not available when ordering over the phone but we will try our best to advise on suitable substitutes.

Q:10 What payment types do you offer?

For Indian orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking. For International Orders: You can pay for purchases using Paypal and Credit Card only.

Q:11 Can I ship to multiple addresses?

We are unable to ship to multiple shipping addresses in a single order. If you would like to ship to multiple addresses, please place a different order for each delivery address.

Q:12 How safe is it to use my debit/credit card or make an online payment on Upakarma Ayurveda?

We use the CC Avenue Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.

Q:13 What is Cash on Delivery (COD)?

If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the couriers we use, COD is not yet available for all pin codes.

Q:14 How do I avail of the COD facility?

COD facility is available for India orders only. When you are entering your payment details at the checkout page, you can click on Cash on Delivery as the payment method.

Q:15 Is COD available for delivery to all locations in India?

Due to the limitations of the couriers we use, COD is not yet available for all pin codes in India. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.

Q:16 Would I be charged for availing of the COD option?

There’s no specific charge to avail COD on any order. However, there is a flat shipping charge of Rs. 70 if your total order value is less Rs. 399.

B. SHIPPING AND DELIVERY POLICIES

Q:1 How does the delivery process work?

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

Q:2 What is the range of locations to which we ship our products?

For India Orders:

We ship products throughout India and all orders of Rs 399 and above qualify for free domestic shipping. However, there is a flat shipping charge of Rs. 70 if your total order value is less Rs. 399.

For International Orders:

We also ship internationally across many countries – to find out the list of international locations we ship to, please select your country of delivery on the top right corner of our home page. We offer free international shipping for all orders of value 100USD and above. For orders of less that 100USD, there is a flat shipping chard of 20USD

Q:3 How Can I track my order?

We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real time.

Q:3 How Can I track my order?

We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your

C. RETURNS, CANCELLATIONS & EXCHANGES

Q:1 What is your Online Return Policy?

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.

Q:2 How do I cancel my order?

Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order. Cancellation post shipment: Please contact our Customer Care on 011- 40691456 (Timings: 10am-6pm IST) and we will be happy to help you with your order cancellation.

Q:3 How will I get a refund for my cancelled orders and how long will this process take?

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of cancellation and reflect as per your bank guidelines which is usually within 10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on 011-40691456 (Timings: 10am-6pm IST) or email us at contact@upakarma.com

D. SHIPPING & DELIVERY

PURCHASES ARE SHIPPED FROM OUR WAREHOUSE IN NEW DELHI BY REPUTED COURIER AGENCIES. PLEASE ALLOW FOLLOWING NUMBER OF DAYS FROM RECEIPT OF YOUR ORDER.

Q.1 By when can I expect delivery of my order?

For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days. For International orders – All international orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day.

Q2. What if I receive an incomplete, incorrect or damaged order?

While we try our best to fulfil your orders correctly and in the best manner possible, for any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.