Delivery & Returns

B. SHIPPING AND DELIVERY POLICIES

Q:1 How does the delivery process work?

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

Q:2 What is the range of locations to which we ship our products?

For India Orders:

We ship products throughout India and all orders of Rs 399 and above qualify for free domestic shipping. However, there is a flat shipping charge of Rs. 70 if your total order value is less Rs. 399.

For International Orders:

We also ship internationally across many countries – to find out the list of international locations we ship to, please select your country of delivery on the top right corner of our home page. We offer free international shipping for all orders of value 100USD and above. For orders of less that 100USD, there is a flat shipping chard of 20USD

Q:3 How Can I track my order?

We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real time.

Q:3 How Can I track my order?

We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your

C. RETURNS, CANCELLATIONS & EXCHANGES

Q:1 What is your Online Return Policy?

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.

Q:2 How do I cancel my order?

Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order. Cancellation post shipment: Please contact our Customer Care on 011- 40691456 (Timings: 10am-6pm IST) and we will be happy to help you with your order cancellation.

Q:3 How will I get a refund for my cancelled orders and how long will this process take?

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of cancellation and reflect as per your bank guidelines which is usually within 10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on 011-40691456 (Timings: 10am-6pm IST) or email us at contact@upakarma.com